Trust and integrity go a long way. That's why we root our business practices in unwavering accountability and ethics to generate greater business sustainability and stakeholder welfare.
2023 Key Highlights and Progress
For the full report, please refer to our Sustainability Statement in our 2023 Annual Report.
Ensuring data security and privacy integrity
Zero substantiated complaints concerning breaches of customer privacy and losses of customer data
Maintaining high integrity standards to mitigate risks
Zero confirmed cases of bribery, corruption or money-laundering
Promoting worker dignity and equality
Zero substantiated complaints concerning human rights violations
Our Targets
ZERO
Maintain zero cases of cybersecurity breaches, data leakages, and substantiated stakeholder complaints related to data violations.
ZERO
Maintain zero cases of bribery, corruption, and money laundering across all business operations.
ZERO
Maintain zero forced labour and child labour cases.
ZERO
Maintain zero cases of customer injuries across our premises.
Our Strategies
Protecting People’s Dignity
Uphold human rights by adhering to global labour standards.
Integrity in Every Action
Embed Anti-Bribery, Corruption, and Money Laundering (ABCML) practices into our daily culture with training and risk management to keep our operations clean and ethical.
Caring for Our Customers
Foster customer safety and inclusive and fair treatment across our operations.
Digital Confidence
Empowering our team to be tech-savvy, protecting data, and staying secure in an increasingly digital world.
Sustainability Governance
Build sustainability into corporate values and culture with strong leadership and governance.
Featured Articles
Resources
Discover what guides our Accountable and Ethical Operations commitment.